How do I hibernate or pause my account indefinitely?


Hibernating your account is ideal for extended periods of:

  • Traveling

  • Not using your scale

  • Temporarily not planning to order from us

Hibernation Mode Includes:

  • Paused Membership Charges (if applicable)

  • Paused Automatic Ordering Indefinitely

  • Ability to Continue Ordering One-offs From Our Shop

  • Easy Resume of Subscription

Email us at or text us at 1-206-260-0782 to hibernate your account.