What should I do if I'm moving to a new address?

Bottomless ships to any location with a zip code within the US.

Here is a list of things you need to do when you're moving to a different address:

1. Pause automatic ordering: https://support.bottomless.com/en/articles/913920. If you have a pending order, you would have to cancel or delay it.

2. Update your shipping address from the account portal: www.bottomless.com/account. This new address will apply only to future orders (ones that have not been fulfilled/shipped yet).

3. Optional: Schedule a future order: https://support.bottomless.com/en/articles/915392

4. Consider setting up mail-forwarding with USPS. Here's how: USPS Mail Forwarding.

1. Reconnect your scale: https://support.bottomless.com/en/articles/909568

2. Reschedule any pending orders: https://support.bottomless.com/en/articles/915456, or unpause automatic ordering.

If you'd like us to handle any of these tasks for you, simply email us at support@bottomless.com and let us know how we can assist you.

Exceptions:

1. If you have an order that has already been shipped to your old address, you do not have mail-forwarding set up, and you're unable to retrieve the package, you can reach out to us.

2. If you're leaving the US permanently, we'll need to stop your subscription. 😔 However, if it's a temporary absence, we can pause your account. Just reach out to us at support@bottomless.com if you need to pause or close your account.