Smart Scale
Scale Setup Guide
Please have these ready before setting up your account: a. Your email registered with Bottomless b. Wi-Fi name and password c. Micro-USB cable (includ...
How do I add another scale/subscription to my account?
You can add as many scales or subscriptions to your account as possible! Here's how: Head to the account picker at www.bottomless.com/change-accoun...
How do I re-zero my scale?
Sometimes, scales need to be re-zeroed for various reasons, such as a shift in the zero level or when you stop using a container. Here's how to re-zer...
I have a container — how do I use it with my scale?
To use your container with the scale, you must set a new "zero" level so the scale knows what the container weighs. Place your empty container on to...
Can I use my scale with a hopper?
If you have a coffee subscription, you can totally use your scale with a hopper. We recommend pouring about 1/3 of your fresh bag into the hopper at...
Do I have to sync the scale with every new order?
Nope! It's a set-it-and-forget-it system, so the scale automatically detects when you've received a new order and when you've opened it. You don't ha...
How do I charge the scale?
Your scale should come with a cable in the box (located underneath the inner box flap), but any micro-USB charger will work to charge your scale. Th...
How big is the scale?
The regular scale measures 5.25" x 3.5" x 0.65" (L x W x H) and can hold up to 2kg. For the larger beta scales, they can hold up to 50kg.
When will my scale trigger orders?
Orders are triggered by various factors, including your consumption rate, fast shipping times, and roaster fulfillment schedules. While the system doe...
I have guests or I'm using my product faster! How can I get my scale to order sooner?
Whenever you want to induce an early reorder, we recommend removing the product from your scale a few days before you actually finish it. Our system...
There's a consistent red light on my scale.
Some units have a bug where the lights would turn on permanently, draining the scale's battery quickly. This can be solved easily. Just press the " re...