Orders
How do I create a one-off order?
One-off orders are great for when you need a backup supply, want to send gifts to friends or family, or need to take the product away on a trip. One-o...
How do I pause automatic ordering?
Log in to your account and head to the SETTINGS page: www.bottomless.com/account . Scroll down until you see the " AUTOMATIC ORDERING " section. Cl...
How do I change my main product?
Following these instructions will get you the same product repeatedly for future orders. Here are the steps for switching/changing to a specific produ...
How do I edit my coffee rotation?
If you have a coffee subscription and custom rotation, you can update your rotation settings anytime. Log in to your account: www.bottomless.com/prof...
How do I add products to my queue?
If you want to try a different product without changing your rotation or default product, building a queue is the way to go. Here's how to add product...
How do I change my ordering strategy?
Our aim is to ensure your orders arrive precisely when you need them. That's why your Bottomless scale learns from your consumption patterns and adjus...
How do I rate and review my orders?
Your ratings play a crucial role in enhancing your experience by allowing our system to learn your preferences and adjust accordingly. Ratings can be ...
Why aren't my orders arriving on time?
Your smart scale relies on collecting your consumption data over time, so the order timing may not be perfect at first. Predictions for new customers ...
How do I switch to a different size?
Depending on how much product you normally consume, you may be better suited for smaller or larger sizes to maintain the balance between always consum...
How do I schedule an order?
Log in to your account: www.bottomless.com/profile and head to the ORDERS page. Use the " Trigger Manually " button. You can schedule the order fo...
How do I reschedule an order?
If you receive a text or email alert about a new/rescheduled order, the notification will include a magic link to access your account. You'll have the...
How do I cancel an order?
Go to your ORDERS page. You will find your scheduled order under the " IN PROGRESS " section. Click the " Cancel " button underneath the preview of ...
Return & Refund Policy
Products can be returned only on a case-by-case basis after discussing with customer service at support@bottomless.com or (206) 260-0782 . Requests...